Privacy Policy

Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when accessing this website or purchasing CelluCare. By using this site, you agree to the terms outlined below. Please read carefully to understand how your information is handled.

1. Information We Collect
When you visit our website or make a purchase, we may collect certain types of information, including:

Personal Information: Name, email address, phone number, shipping address, and billing details, which are provided when you complete a purchase or sign up for communications.
Payment Information: Credit or debit card details entered during the checkout process. These are processed securely through a third-party payment gateway and not stored on our servers.
Browsing Data: IP address, browser type, device information, and pages visited on the site, which are collected using cookies and tracking technologies.
We only collect the information necessary to provide our services, improve user experience, and process transactions efficiently.

2. How We Use Your Information
The information we collect is used for the following purposes:

To Process Orders: Your personal and payment details are used to complete your purchase and deliver your order to the correct address.
To Improve Services: Browsing data helps us enhance the website’s functionality, optimise user experience, and provide personalised content.
To Communicate with You: We may use your contact information to send order confirmations, updates, promotional offers, or respond to inquiries.
To Comply with Legal Obligations: Information may be used to comply with regulatory requirements or resolve disputes.

We ensure that your information is handled responsibly and only for purposes directly related to your interaction with the site.

3. Sharing Your Information
We respect your privacy and do not sell, rent, or share your personal information with unaffiliated third parties. However, we may share data in the following circumstances:

With Trusted Service Providers: Payment processors, shipping carriers, and email service providers may access your information to fulfill orders and deliver services.
Legal Requirements: We may disclose information to comply with legal obligations, protect our rights, or prevent fraud.
With Your Consent: If you explicitly agree to additional uses of your information, we will honor your preferences.

All third-party partners are contractually obligated to protect your data and use it solely for agreed purposes.

4. Data Security
We implement robust security measures to protect your information. Our website uses encryption technologies like SSL (Secure Socket Layer) to safeguard data during transmission. Additionally, our servers are protected against unauthorised access. While we strive to ensure security, no system is entirely foolproof. Users are encouraged to protect their account details and report any suspicious activity immediately.

5. Cookies and Tracking
Cookies are small files stored on your device that help us improve website functionality and tailor content to your preferences. You can manage or disable cookies through your browser settings, but this may affect certain site features.

6. Children’s Privacy
Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we learn that a child’s data has been provided, we will delete it promptly.

7. Your Rights
You have the right to access, update, or delete your personal information. If you wish to exercise these rights or opt out of promotional emails, please contact our customer support team. We will process your request promptly, in accordance with applicable laws.

8. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be reflected on this page with the updated date. We encourage you to review this policy regularly to stay informed about how your data is handled.

9. Contact Us
If you have questions about this Privacy Policy or how your data is managed, please contact us through the official website’s support page.

By using this website and providing your personal information, you agree to the terms of this Privacy Policy.

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